Question 1

What kind of businesses do you work with?

Accepted Answer

I work with small businesses across the UK. I don’t specialise in any particular sector or industry. Instead, I focus on whether my services are the right fit and where I can make a meaningful difference to your business whether that’s saving you time, reducing costs or alleviating stress.

Question 2

Do you offer in-person support?

Accepted Answer

No. As a Virtual Assistant, I work on a fully remote basis and all support is provided online. Working virtually also means I don't charge for any travel time or expenses, ensuring you get the most efficient and cost-effective service possible.

Question 3

What are your business hours?

Accepted Answer

I work Monday to Friday, 9am–5pm. Any communication received outside of these hours will be picked up the next working day.

Question 4

How do you manage secure access, confidentiality and data protection?

Accepted Answer

Where login details are required to access systems, I use a secure password management tool called LastPass, which allows you to share access without revealing your passwords. I am GDPR compliant and registered with the ICO, ensuring that all sensitive data is handled confidentially and securely in line with data protection requirements. A Data Processing Agreement is also provided before any work begins, so everything is clearly documented from the outset.

Question 5

Is there a notice period?

Accepted Answer

There is no notice period for ad hoc hours. Retainers and packages are subject to a 30-day notice period.

SLAVIRTUAL

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