Frequently Asked Questions

I work with small businesses across the UK. I don’t specialise in any particular sector or industry. Instead, I focus on whether my services are the right fit and where I can make a meaningful difference to your business whether that’s saving you time, reducing costs or alleviating stress.

No. As a Virtual Assistant, I work on a fully remote basis and all support is provided online. Working virtually also means I don't charge for any travel time or expenses, ensuring you get the most efficient and cost-effective service possible.

I work Monday to Friday, 9am–5pm. Any communication received outside of these hours will be picked up the next working day.

Where login details are required to access systems, I use a secure password management tool called LastPass, which allows you to share access without revealing your passwords. I am GDPR compliant and registered with the ICO, ensuring that all sensitive data is handled confidentially and securely in line with data protection requirements. A Data Processing Agreement is also provided before any work begins, so everything is clearly documented from the outset.

There is no notice period for ad hoc hours. Retainers and packages are subject to a 30-day notice period.